Returns + Exchanges
We stand behind the gear we make.
We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear, you can trust that we will make every effort to set it right.
BlackStrap gladly accepts free returns or exchanges for items purchased from topblackstraphot.com within 30 days of delivery. To receive a full refund for returned items, please ensure the tags are intact and the items are unwashed and in new condition.
Return Policy Exceptions:
- For international and U.S. territory purchases, sales are final and cannot accept returns.
- Donations or purchases from unauthorized stores or websites are ineligible for return or exchange.
- Items marked as “closeout” are ineligible for return or exchange.
- Items purchased with "pro purchase" are ineligible for return or exchange.
- Items that are worn, washed, or without original tags intact are ineligible for return or exchange.
Please include the original packing slip with your return. If you no longer have it, include your name, mailing address, email address, and order number so we can quickly locate your order and process your return. Once your return is received and inspected, refunds will be issued to the original payment method used for the order. Please allow 2–4 weeks for processing, which includes return shipping time and bank processing. If the original payment method was store credit, a gift card, or merchandise credit, the refund will be issued back to store credit. Store credit cannot be redeemed for cash or converted to another payment method.
Frequently Asked Questions
Need help with a return or exchange? Contact us at support@topblackstraphot.com.
We want you to love your gear. If it doesn’t fit or feel right, you can return unworn, unwashed items within 30 days of delivery for a full refund of the item(s). Just make sure the tags are still attached.
Easy. Head to our Returns Portal and follow the steps to send your gear back. Once we’ve got it, we’ll process your refund or ship your exchange fast so you can get back outside.
Yes, return and exchange shipping costs are always free. If you’re swapping sizes, colors, styles, or returning an item, we’ll cover the shipping both ways.
Refunds are issued to the original form of payment once the returned item is received and processed. If the original payment method was store credit, gift card, or merchandise credit, the refund will be issued back to store credit. Store credit cannot be redeemed for cash or converted back to another payment method.
Once your return is received, refunds are processed within 3–5 business days back to your original payment method. Exchanges typically ship out within 2 business days after we get your item.
Yes, gear on sale can be returned or exchanged as long as it’s unworn, unwashed, and within the 30-day window. Final sale items (clearly marked at checkout) are the only exceptions.
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, CLICK HERE.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through topblackstraphot.com, with certain exceptions such as digital products and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
